DIY Shutters Dispatch & Delivery

Once your order has arrived at our UK dispatch centre it will be collected by our couriers. At this time you will be notified by email to confirm dispatch and to provide a details on how to track your delivery. 

You will be sent a dispatch notification and courier tracking details by email in advance of your delivery. 

Please keep an eye on your inbox (including junk/spam folder) for an email from our delivery partner SFG with your delivery time.

Deliveries will be made to the outside of your property only, so please ensure that any person receiving the delivery is able to safely carry the boxes indoors without assistance. Weekday delivery slots are between 8am and 6pm. Boxes typically weigh greater than 10kg each and may be large/bulky depending on the size of the product ordered. They will be delivered to a ground floor location only. 

On occasion our delivery partner may have to split your delivery over multiple van loads. We will let you know how many boxes to expect in total on your dispatch notification. 

We recommend that you open and check all of the contents of your boxes as soon as possible after delivery. We advise that you do not make arrangements for installation until you are satisfied that your full order is present and correct. 

The courier will leave your order in a safe place. If you would like the courier to leave your order with a specific neighbour or in a certain safe place, please let us know in advance. If they are unable to do this they will return the order and a new delivery date will need to be arranged. 

If you know you will be away during the estimated delivery time please let us know as soon as possible so we can rearrange the delivery in advance. Unfortunately we can't take responsibility for goods left in a safe place if you haven't told us to make alternative arrangements. 

Firstly do not worry if the outer cardboard packaging is damaged, your shutters are wrapped in several layers for protection so it is unlikely that the item inside will be affected. We recommend that you open all boxes as soon as possible to check the products inside.

If you do find any damage to your shutters please email [email protected] and include the name of the item affected, the part affected and a photograph to show the issue. Our customer relations team will be on hand to assist you and organise replacements if required. 

If your delivery has been delayed due to an event outside of our direct control then we will do everything we can to ensure that it is dispatched and delivered to you as quickly as possible. However, as our estimated dispatch timescales are only ever given as our best estimate we are unable to provide a discount if your order arrives later than originally expected. 
 

We're afraid we don't offer delivery to the Channel Islands or Europe.