Dispatch & Delivery

Covid-19: The pandemic has lead to an increase in dispatch timescales and in some instances caused further delays. We will always aim to minimise any impact for our customers however ask for your patience in the event delays that fall outside of our direct control.
Suez Canal: The incident in the Suez Canal in March has had a knock on effect to our planned shipping schedules. Customers who have orders Painted and/or Stained Shutters may receive a change to their estimated UK arrival date as a result. 

Please check the latest dispatch timescale for your chosen product. This is the approximate amount of time it will take for your order to be manufactured, quality checked and prepared for delivery once it has been confirmed.

 

Fauxwood Shutters

Our Fauxwood shutters are made in the UK and can be delivered to any address in UK Mainland, Northern Ireland and Scottish Highlands & Islands. 

Standard Delivery Estimated Dispatch Timescale Delivery Charge
7-14 working days £15-£50*

*Standard delivery to the Channel Islands is available for an increased charge of £95-£150

All shutters are made-to-measure and our dispatch timescales are based on 95% of orders being ready within this timeframe. Sometimes orders can take a little longer depending on the exact specification chosen. 

If you intend to order Fauxwood shutters along with any of our other finishes (Painted or Stained) please order your Fauxwood shutter(s) separately so as not to delay dispatch of your items. 


Painted Shutters

Our Painted shutters are made at our exclusive facility in China and can be delivered to any address in UK Mainland, Northern Ireland and Scottish Highlands & Islands. 
 
Standard Delivery  Dispatch Timescale Delivery Charge
12-16 weeks £15-£50 *
 *Standard delivery to the Channel Islands is available for an increased charge of £95-£150
Express Delivery   Dispatch Timescale Delivery Charge
8-11 weeks £15-£50
 

All shutters are made-to-measure and our dispatch timescales are based on 90% of orders being ready within this timeframe. Sometimes orders can take a little longer depending on the exact specification chosen or in the event of an unforeseen delay in transit between China and the UK. 


Stained Shutters

Our Painted shutters are made at our exclusive facility in China and can be delivered to any address in UK Mainland, Northern Ireland and Scottish Highlands & Islands. Please note that they take a little longer that our Painted shutters due to the extra hand-finishing stages in the staining process. 
 
Standard Delivery  Dispatch Timescale Delivery Charge
14-18 weeks £15-£50*
 *Standard delivery to the Channel Islands is available for an increased charge of £95-£150
Express Delivery   Dispatch Timescale Delivery Charge
10-12 weeks £30m2
  

All shutters are made-to-measure and our dispatch timescales are based on 90% of orders being ready within this timeframe. Sometimes orders can take a little longer depending on the exact specification chosen or in the event of an unforeseen delay in transit between China and the UK. 
 


Delivery FAQs

How long does delivery take after dispatch?

Mainland UK: Our couriers (TNT FedEx, Tuffnells Parcel Express or Vil Trans) will aim to deliver your order within 1-3 working days of dispatch. 

Scottish H&I, NI, Channel Islands & Offshore: Our couriers (TNT FedEx, Tuffnells Parcel Express or Vil Trans) will aim to deliver your order within 3-5 working days of dispatch. 

You will be sent a dispatch notification and courier tracking details by email in advance of your delivery. 

 

What should I expect on delivery day? 

Deliveries will be made to the outside of your property only, so please ensure that any person receiving the delivery is able to safely carry the boxes indoors without assistance. Weekday delivery slot between 8am and 6pm. Boxes typically weight greater than 10kg each and may be large/bulky depending on the size of the product ordered. They will be delivered to a ground floor location only. 

On occasion our delivery partner may have to split your delivery over multiple van loads. We will let you know how many boxes to expect in total on your dispatch notification. 

We recommend that you open and check all of the contents of your boxes as soon as possible after delivery. We advise that you do not make arrangements for installation until you are satisfied that your full order is present and correct. 


What should I do if my packaging is damaged? 

Firstly do not worry if the outer cardboard packaging is damaged, your shutters are wrapped in several layers for protection so it is unlikely that the item inside will be affected. We recommend that you open all boxes as soon as possible to check the products inside.

If you do find any damage to your shutters please email hello@diyshutters.co.uk and include the name of the item affected, the part affected and a photograph to show the issue. Our customer relations team will be on hand to assist you and organise replacements if required. 


What happens if my order is delayed? 

If your delivery has been delayed due to an event outside of our direct control then we will do everything we can to ensure that it is dispatched and delivered to you as quickly as possible. However, as our estimated dispatch timescales are only ever given as our best estimate we are unable to provide a discount if your order arrives later than originally expected. 


Do you offer international delivery?

We are able accept orders from other countries however we are unable to deliver to addresses outside of the UK or Channel /Offshore Islands. Please contact us via hello@diyshutters.co.uk for more information before placing your order. 

We'll make sure you get it right

Call 0800 0745678 for advice on styles, materials, sizing up and fittings, or see Contact Us for other ways to get in touch.

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