Dispatch & Delivery


Please check the latest dispatch timescale for your chosen product. This is the approximate amount of time it will take for your order to be manufactured, quality checked and prepared for delivery once it has been confirmed.

Range
Delivery Option
Dispatched In...
Delivery Charge

Faux Wood Shutters (UK Made)

Standard

7-10 working days

£15-£50

Painted Shutters

Standard

12 - 14 weeks *

£15-£50

Stained Shutters

Standard

13 - 15 weeks *

£15-£50

Painted Shutters

Express

10 - 12 weeks *

£24 per m2

Stained Shutters

Express

11 - 13 weeks *

£24 per m2

 

Orders placed or confirmed from 22/04/2022 to 31/07/2022 are subject to an estimated dispatch timescale of 10 - 12 weeks for standard delivery and 8 - 10 weeks for express delivery. This extension does not affect our Faux Wood range, which is made in the UK. 

*These timescales are estimates and cannot be guaranteed. Allow 1-2 weeks extra for special shapes, custom colours, stained finishes and if requesting a drawing. Applicable on orders placed and confirmed on or after 01/08/2022. Please see our full terms and conditions.


The timescales apply once your order has been confirmed via the secure link, following your sense-check call with our team. Once your order has completed production and is on it's way we'll keep you posted on it's progress by email. 


Delivery FAQs

How long does delivery take after dispatch?

Mainland UK: Our couriers (TNT FedEx, Tuffnells Parcel Express or Vil Trans) will aim to deliver your order within 1-3 working days of dispatch. 

You will be sent a dispatch notification and courier tracking details by email in advance of your delivery. 

 

What should I expect on delivery day? 

Deliveries will be made to the outside of your property only, so please ensure that any person receiving the delivery is able to safely carry the boxes indoors without assistance. Some customers may experience a split delivery due to the size/quantity of the boxes or the delivery location. Please check the contents of your delivery a soon as possible on receipt. 


What should I do if my packaging is damaged? 

If you do find any damage to your shutters please email hello@diyshutters.co.uk and include the name of the item affected, the part affected and a photograph to show the issue. Our customer relations team will be on hand to assist you and organise replacements if required. 


What happens if my order is delayed? 

If your delivery has been delayed due to an event outside of our direct control then we will do everything we can to ensure that it is dispatched and delivered to you as quickly as possible. However, as our estimated dispatch timescales are only ever given as our best estimate we are unable to provide a discount if your order arrives later than originally expected. 
 

Do you offer international delivery?

From 21/12/2021 we are no longer able to accept orders for delivery to channel islands or Europe.

We'll make sure you get it right

Call 0800 0745678 for advice on styles, materials, sizing up and fittings, or see Contact Us for other ways to get in touch.

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