Delivery

Delivery Prices

Estimated Product Lead Times

^{*We aim to dispatch all items within the timescales above, however we cannot accept any liability for costs incurred due to unforeseen delays at manufacturing or adverse weather etc. Please note that all orders are custom-made, so lead times quoted are estimates only and time is not of the essence.} 

General delivery information:

• The lead time will commence once you have accepted the final version of your order via the secure link, following the telephone check call with our team. On successful confirmation you will be sent a Confirmed Invoice and an email to indicate that your order is going into production – if you don’t receive this please contact us urgently.
• Delivery charges are based on 4% of the order value (excluding Eire and Europe orders which incur an custom shipping)
• All orders are delivered by 3rd party couriers. Please note your that goods will be taken to the outside of the property only.
• We will contact you via email prior to delivery. 
• DIY Shutters sells shutters for DIY self-installation. If you elect to hire your own third-party fitter we strongly recommend to receive and check your full order before booking an installation. We cannot cover any third-party costs or provide compensation should delays, damages or discrepancies occur. 

Important Updates & Exceptions: 

• Special Shape Shutters take approximately 1-3 weeks longer to manufacture so please add this to the lead time applicable to your chosen product range and order confirmation date. (excludes special shapes). 
• Non-UK Deliveries can take an additional time to reach you, please allow extra time to receive your goods on dispatch from our UK warehouse. 
• Guaranteed Pre-Christmas Delivery 2019:
  • Orders must be placed on or before Monday 30th September and confirmed for production no later than Wednesday 2nd October to qualify. 
  • For qualifying orders we guarantee that delivery will be attempted by our courier on or before Tuesday 24th December, if not we will refund the cost (or equivalent cost) of delivery only (i.e. £15-£50). 
  • We recommend that customers who will not be able to accept delivery or will find it difficult to install their shutters during the Christmas period to order as early as possible to avoid disappointment. 
  • Delivery to Mainland UK, NI, Scottish H&I only.
•  Chinese New Year Extended Lead times 2019-2020:
  • ​​Due to Chinese New Year, lead times were subject to a planned extension between the 16th December 2019 and the 28th February 2020.
  • UPDATE: Due to the extended Chinese New Year national holidays lead times may be longer than originally anticipated and this extension is likely to remain in place into early March. We apologise for any inconvenience caused and appreciate your understanding during this time.