Delivery

Delivery Prices

Estimated Product Lead Times

^{*We aim to dispatch all items within the timescales above, however we cannot accept any liability for costs incurred due to unforeseen delays outside of our direct control (e.g. manufacturing, shipping, delivery delays). Please note that all orders are custom-made, so lead times quoted are estimates only and time is not of the essence.} 

General delivery information:

• The lead time will commence once you have accepted the final version of your order via the secure link, following the telephone check call with our team. On successful confirmation you will be sent a Confirmed Invoice and an email to indicate that your order is going into production – if you don’t receive this please contact us urgently.
• Delivery charges are based on 5% of the order value (excluding Eire and Europe orders which incur an custom shipping)
• All orders are delivered by 3rd party couriers. Please note your that goods will be taken to the outside of the property only.
• We will contact you via email prior to delivery. 
• DIY Shutters sells shutters for DIY self-installation. If you elect to hire your own third-party fitter we strongly recommend to receive and check your full order before booking an installation. We cannot cover any third-party costs or provide compensation should delays, damages or discrepancies occur. 

Important Updates & Exceptions: 

• Special Shape Shutters take approximately 1-3 weeks longer to manufacture so please add this to the lead time applicable to your chosen product range and order confirmation date. (excludes special shapes). 
• Non-UK Deliveries can take an additional time to reach you, please allow extra time to receive your goods on dispatch from our UK warehouse. 
• Chinese New Year Extended Lead times 2019-2020:
  • ​Due to Chinese New Year, lead times were subject to a planned extension between the 16th December 2019 and the 28th February 2020. This period was further extended until 11th March due to extended factory closures. 
  • Estimated lead times were are reduced from 12th March onwards. 
• Express Shutters were temporarily removed from sale at 11.30am on Monday 16/03/20 as we are changing the website ordering process for these products. Orders placed before this time will be unaffected and  processed as normal.