Dispatch & Delivery

Please check the latest dispatch timescale for your chosen product. This is the approximate amount of time it will take for your order to be manufactured, quality checked and prepared for delivery once it has been confirmed.

 

Fauxwood Shutters

Our Fauxwood express shutters are made in the UK and can be delivered to any address in UK Mainland, Northern Ireland and Scottish Highlands & Islands. 

Orders placed and/or confirmed on or after 10/01/22: 
Standard Delivery Estimated Dispatch Timescale Delivery Charge
10-16 working days £15-£50


All shutters are made-to-measure and our dispatch timescales are based on 95% of orders being ready within this timeframe. Sometimes orders can take a little longer depending on the exact specification chosen. 

If you intend to order Faux Wood shutters along with any of our other finishes (Painted or Stained) please order your Faux Wood shutter(s) separately so as not to delay dispatch of your items. 
 

Painted Shutters

Our Painted shutters are made at our exclusive facility in China and can be delivered to any address in UK Mainland, Northern Ireland and Scottish Highlands & Islands. 

Standard lead times*:
Standard Delivery  Dispatch Timescale Delivery Charge
11-13 weeks* £15-£50 
 
Express Delivery   Dispatch Timescale Delivery Charge
8-10 weeks £39m2
*Updated 22/04/22
*we will aim to deliver your order to NI and Scottish Highland Islands within 3-5 working day following dispatch.
Orders place or confirmed from 14/03/2022 to 21/04/2022 are subject to an estimated dispatch timescale of 12 - 14 weeks for standard delivery and 10 - 12 weeks for express delivery.


Chinese New Year extended lead times (Orders placed and confirmed 09/12/21 to 14/03/22):
Standard Delivery  Dispatch Timescale Delivery Charge
16-20 weeks £15-£50 
 
Express Delivery   Dispatch Timescale Delivery Charge
12- 15 weeks £39m2
 
All shutters are made-to-measure and our dispatch timescales are based on 90% of orders being ready within this timeframe. Sometimes orders can take a little longer depending on the exact specification chosen or in the event of an unforeseen delay in transit between China and the UK. 


Stained Shutters

Stained Shutters have a slightly longer manufacturing time compared to Painted Shutters, please allow an additional 1 - 2 weeks. 


Delivery FAQs

How long does delivery take after dispatch?

Mainland UK: Our couriers (TNT FedEx, Tuffnells Parcel Express or Vil Trans) will aim to deliver your order within 1-3 working days of dispatch. 

You will be sent a dispatch notification and courier tracking details by email in advance of your delivery. 

 

What should I expect on delivery day? 

Deliveries will be made to the outside of your property only, so please ensure that any person receiving the delivery is able to safely carry the boxes indoors without assistance. Some customers may experience a split delivery due to the size/quantity of the boxes or the delivery location. Please check the contents of your delivery a soon as possible on receipt. 


What should I do if my packaging is damaged? 

If you do find any damage to your shutters please email hello@diyshutters.co.uk and include the name of the item affected, the part affected and a photograph to show the issue. Our customer relations team will be on hand to assist you and organise replacements if required. 


What happens if my order is delayed? 

If your delivery has been delayed due to an event outside of our direct control then we will do everything we can to ensure that it is dispatched and delivered to you as quickly as possible. However, as our estimated dispatch timescales are only ever given as our best estimate we are unable to provide a discount if your order arrives later than originally expected. 

November/December 2021: We are experiencing some minor delays due to current global shipping challenges. We are doing our best to ensure that orders are dispatched within the estimated timescales advertised below and will keep all customers updated via email.
 

Do you offer international delivery?

From 21/12/2021 we are no longer able to accept orders for delivery to channel islands or Europe.

We'll make sure you get it right

Call 0800 0745678 for advice on styles, materials, sizing up and fittings, or see Contact Us for other ways to get in touch.

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