Delivery

Detailed below are the delivery times for our shutters:

• Standard Poplar, Basswood & Designer (sea freight) orders are subject to an estimated 9–10 weeks lead time*.
• Standard Elm (sea freight) orders are subject to an estimated 12–14 weeks lead time*.
• All Express Poplar (Air Freight) orders are subject to an estimated 3–5 weeks lead time*.
• All customers receive a phone call within 2 working days of placing their order. The stated delivery times apply when your order confirmation call has been completed.  

• For Mainland UK, Northern Ireland, Scottish Islands & Highlands shutter orders, we have a delivery charge equivalent to 3% of the order value. There is a minimum charge of £15 and a maximum charge of £50 per delivery. 
• For the Channel Islands shutter orders, we have a delivery charge equivalent to 6% of the order value. There is a minimum charge of £50 and a maximum charge of £100 per delivery. 
• Additional delivery charges and timescales apply if you request delivery to Europe (including Republic of Ireland).  Please contact us for specific information.

• A week before your order is ready for dispatch (Sea orders and Air Express orders), DIY shutters email customers advising the order is almost ready for delivery .
• Prior to shutters being dispatched, DIY shutters email you with your TNT reference number and the link for tracking. After receiving this email, our customers can update delivery requirements by contacting TNT directly on 0800 100 600 or by requesting a change via the TNT website.

• We do everything in our power to dispatch your shutters to you within the timescales given. 
• All orders are delivered by 3rd party couriers, either TNT or dedicated courier.  Please note your goods will be taken to the outside of the property only.

*Excludes special shape shutters and deliveries outside of the UK. Delivery timescales will be longer in these instances. Please contact us for more information if this applies to your order. 

Pre-Christmas Delivery Promotion (from 13/09 - 08/10): 

• Standard Shutter Orders must be placed online by the deadline (08/10/18)
• You must be available to discuss your order with our team within 1-2 working days of placing your order. 
• After we have discussed your order by telephone we will send you a link to confirm the final order specification. Your order must be confirmed by Wednesday 10/10/18 to qualify. On successful confirmation you will be sent a Confirmed Invoice and an email to indicate that your order is going into production – if you don’t receive this please contact us urgently. 
• Applies to mainland UK deliveries only.
• Please refer to Terms 16.1 - 16.7 for full details.