FAQs

If there's any part of the shutter purchasing process that you're unsure of, if you've questions about how to measure, or want to know more about our products, please contact us at any time. However, here are a few of the most typically asked questions.

How long do my shutters take?
We will dispatch Your Shutters as soon as the goods are ready. For our current lead times, please refer to our delivery page, all quoted lead times are always estimates only and time is not of the essence. 
 
Can you make my shutters any quicker?
You can choose Express Delivery at the checkout.  This enables you to get your shutters in a reduced time frame- please see our delivery information page for more details. 
 
Is there a delivery charge for my shutters?
Mainland UK, Northern Ireland, Scottish Islands & Highlands, shutter orders have a charge between £15 and £50 for standard delivery and £30m2 for express. For the Channel Islands the standard cost is £50 - £100. 
 
Do you offer any shutters made in the UK?
No. Put simply, the cost would be prohibitive to make a comparative quality shutter in the UK, unfortunately. We are focussed on delivering to our customers a Do It Yourself shutter option which is fantastic quality combined with great value. Unfortunately, a UK-made product wouldn't allow us to achieve this objective.
 
What happens if my shutters are damaged?
We will take care of that by way of new shutters or replacing any damaged parts. However, importantly, the number of times shutters arrive to our customers damaged is very low. All shutters are packed with excellent packaging which ensure they arrive safely, but if the worst should happen just contact our customer service team for assistance. 
 
What if I make a mistake with my measurements?
We prefer to focus on getting it right rather than worrying about what happens when things go wrong. However - it's a valid question! If there's error on your part, we will look at your situation on a case by case basis. We will work with you to find a solution to ensure your shutters can fit. If they cannot be fitted with alterations you may need to purchase a new set at your own cost. 
 
Fortunately, the number of occasions where this happens is very, very small. Our best advise is to read our measuring guides, take your time when measuring and contact us for advice before ordering if you are unsure. 
 
How long is the guarantee on my shutters?
All shutter ranges come with a 3 year guarantee as standard. You can find further information within our terms and conditions
 
Can you come and measure my windows for me if I pay extra?
No. We strip out the costs associated with offering a measure and installation service and pass those savings on to you. We have invested considerably in measure guides and video content which helps you through the process of ordering your shutters.
 
Can you give me a price for my shutters?
With pleasure! Why not check out our online quick quote calculator which shows you the exact price for your shutters or call us directly with your approximate window sizes?
 
If you're still unsure about your windows, anything at all about your shutters or about Do It Yourself Shutters, make sure you call or email us. We're here to help, every step of the way.