If there's any part of the shutter purchasing process that you're unsure of, if you've questions about how to measure, or want to know more about our products, please contact us at any time. However, here are a few of the most typically asked questions.

How long do my shutters take?
We will dispatch Your Shutters as soon as the goods are ready. For our current lead times, please refer to our delivery page, all quoted lead times are always estimates only and time is not of the essence. 
Is there a delivery charge for my shutters?
Mainland UK, Northern Ireland, Scottish Islands & Highlands, shutter orders have a charge of £17.95 for standard delivery and £69.95 for express. 
Do you offer any shutters made in the UK?
While our bespoke made to measure hardwood shutters are manufactured in China, our faux wood shutters are manufactured in the UK and are delivered to you in as little as 6-9 days. These shutters are fantastic quality polyvinyl making them both waterproof and durable. Great value with a speedy turn around. What's not to love?
What happens if my shutters are damaged?
We will take care of that by way of new shutters or replacing any damaged parts. However, importantly, the number of times shutters arrive to our customers damaged is very low. All shutters are packed with excellent packaging which ensure they arrive safely, but if the worst should happen just contact our customer service team for assistance. 
What if I make a mistake with my measurements?
We prefer to focus on getting it right rather than worrying about what happens when things go wrong. However - it's a valid question! If there's error on your part, we will look at your situation on a case by case basis. We will work with you to find a solution to ensure your shutters can fit. If they cannot be fitted with alterations you may need to purchase a new set at your own cost. 
Fortunately, the number of occasions where this happens is very, very small. Our best advise is to read our measuring guides, take your time when measuring and contact us for advice before ordering if you are unsure. 
How long is the guarantee on my shutters?
All orders receive a guarantee of 10-years as standard, regardless of whether it's Faux Wood or Hardwood. You can find further information within our terms and conditions
Can you come and measure my windows for me if I pay extra?
No. We strip out the costs associated with offering a measure and installation service and pass those savings on to you. We have invested considerably in measure guides and video content which helps you through the process of ordering your shutters.
Can you give me a price for my shutters?
With pleasure! Why not check out our online quick quote calculator which shows you the exact price for your shutters or call us directly with your approximate window sizes?
If you're still unsure about your windows, anything at all about your shutters or about Do It Yourself Shutters, make sure you call or email us. We're here to help, every step of the way.